FAQs

A few things you ask us about ...

Where are your products made? We make our fragrance oil (or concentrate, as we call it) in a magical place in the hills above Grasse, in the south of France. We then bring this to our manufacturer in the Cotswolds, England, where it's mixed with our fermentation grade non-synthetic alcohol, bottled, and assembled into its outer packaging (which is made by a small family-owned printer in Kent). It's a genuinely small-batch, artisan production. There's a lot of hands-on attention and genuine care and respect for the materials we work with.

Are your perfumes animal tested? That's a definite 'no.' We're a cruelty-free brand.

It's also for this reason that we don't and won't sell in certain countries.

Do your perfumes include animal products? Again, that's a 'no.'

I'm vegan, or vegetarian - can I wear your perfumes? Yes; our perfumes are vegan-friendly - we do not use animal products in our formulations. And we do not test on animals.

Are your products 'clean' or 'non-toxic'? There are a lot of buzzwords around and many are poorly defined. At worst, there is some ill-informed scaremongering. We're not about marketing gimmicks. What I can say, as the founder and creator, and someone with years of experience in perfume-making, is that I take this incredibly seriously, and go into a lot of detail with our formulations. I develop our fragrances on my own skin, in the confidence that I investigate every single ingredient we use in our perfumes. I take pride in the materials we use, and how we work with them - we work within a small-batch production ethos. We want to be honest and transparent in everything we do and have nothing to hide. We're also strictly regulated by European Cosmetic & Perfume rules, and we respect and follow the International Fragrance Association rules too - designed to preserve and protect materials.

So without getting too technical or jargon-y, here's a little explanation...

We do not add silicones, parabens, harsh sulfates (like SLS, SLES, ALS), ethanolamine, formaldehydes (or formaldehyde releasers), phthalates, PEGs, or chemical SPFs. So that would make our perfumes 'clean.'

The alcohol we use is a non-synthetic fermentation grade.

And while we're on the topic of buzzwords, we also work in an ethical and sustainable way (like paying our partners on time! and taking the time to get to know the people we work with) so it's not just about making ‘good’ products or 'corporate responsibility marketing' claims and labels, it's about behaving intelligently, positively and with good manners.

Above all, we choose to work in a slow and thoughtful way.

#slowperfume

 

What payments/cards do you accept?  We can accept Visa, MasterCard, and American Express debit and credit cards.

Why don't you ship to my country? We're prevented from shipping fragrance to certain countries internationally, because of registration and import restrictions. Afraid there's not much we can do as a small business to get around that. We'd love to be able to ship to more! Please check our delivery & shipping page to find out more.